Solas Health Privacy Policy

Public Notice

It is the policy of Solas Health to have a record retention schedule of seven years in compliance with federal and state laws and accreditation standards.  Solas Health will destroy all records from 8 or more years ago in accordance with this policy.  It you would like a copy of your record or if you would like more information, please contact Solas Health’s Medical Record department via email at  [email protected]  or call 910-295-7246.

Solas Health Website Privacy Policy

What does our Website Privacy Policy Cover?

Our Website Privacy Policy explains how Solas Health, Inc., a North Carolina treatment center, secures, shares, and uses personal information that we collect or receive from you through our website (https://solas.health/), communication tools, mobile applications, ecommerce tools, and other services (collective, the “Service”). If you have any questions or concerns regarding this Website Privacy Policy or our practices, please see the “Contact Us” section below.

What Personal Information Does Solas Health Collect?

Solas Health may collect personal information provided by you when you inquire about our services, or when using third party analytics on the most frequently used pages of our website.

Personal Information provided by you. We collect personal information (e.g., name, email, address, phone number, and other information) that we use to identify or contact you when you:

• Complete our Inquiry Form for more information
• Complete a Contact Us form for more information

We use this personal information in order to provide you with our Service, to respond to your inquiry, and keep you updated with news about Solas Health, our services, and our partners in accordance with your consent preferences as applicable.

Automatically collected user information. When you submit an inquiry, Contact Us request, donation, or registration, we automatically collect and store, in log files the date/time stamp and other user information as part of our service analytics. We do not link this automatically collected information to other information we collect and it does not directly identify you as a person.

Cookies & Tracking Technologies. Solas Health and our service providers (such as marketing, analytics, and customer support partners) may use cookies, pixels, and similar technologies for analyzing trends, site administration, tracking mobile application installations, understanding how users interface with our site, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual, device specific and/or in an aggregated basis.

Third Party Analytics Services through Google. You can opt-out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

How Does Solas Health Use Your Personal Information?

As further described below, Solas Health may use the information we collect from you for any lawful purpose, including, without limitation, for providing products and services, identification and authentication, service operation, analytics and improvements, support, contact, marketing and promotions, research, and anonymous reporting.

To provide a requested service.We use personal information in order to provide you with our Service, to respond to inquiries, keep you updated with news about Solas Health, our Services, and our partners.

Where we have your consent.

When you complete an inquiry or Contact Us form, we have your consent to send you information or contact you with the phone number or email information you have provided.
Marketing & Communications. When you register for an event or class, we have your consent to send you information about events or classes. You can choose not to receive any of these marketing communications by following the unsubscribe instructions included in these emails. You may also notify us by using the Contact Us form.
Phone Calls and Messages.By providing your phone number and/or email address, you are consenting to us contacting you about account notifications, debt collection, or any other agreement we may have with you.

Third Parties. Our site may include links to other websites whose privacy practices may differ from ours. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Who Does Solas Health Share Your Personal Information With?

Solas Health does not share personal information we learn about you from your use of the service with others except as described in this Privacy Notice and in connection with completion of transactions; promotions; third party marketing; and other lawful disclosures.

Completion of Transactions. Solas Health may share your personal information on a secured basis where it is necessary to complete a transaction; to operate, improve, or communicate to you about the Service; to detect fraud; or to do something that you have asked us to do. We use other third parties, such as payment processors, to manage transactions for goods and services. These third parties are authorized to use your personal information only as necessary to provide these services to us and are prohibited from using your personal information for promotional purposes.

From time to time, Solas Health may sponsor a promotion. You may be asked to provide personal information including name, email address, or home address, or to answer questions in order to participate. This information will be used strictly for the purposes of the promotion administration and fulfillment, as well as for internal business purposes.
Third Party Marketing. Solas Health may share anonymized and/or de-identified information with third parties for marketing, advertising, or promotional uses.

Publicly Accessible Information. If you post personal information online that is accessible to the public, like blogs, you may receive unsolicited messages from other parties in return. Any information you provide in these areas may be read, collected, and used by others who can access them.

Lawful disclosure. Solas Health may disclose personal information about you under the following circumstances:
In response to lawful requests by public authorities, including but not limited to national security or law enforcement requests. We may also disclose your personal information as required by law, such as to respond to subpoenas, court orders, or similar legal processes, to establish or exercise our legal rights or, to defend against legal claims, or if in our judgment in such circumstances disclosure is required or appropriate.

If we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations or our various terms of use, or as otherwise required by law.

How Does Solas Health Keep Your Information Safe?

We take reasonable steps to put in place appropriate physical, electronic, and procedural safeguards to protect the integrity and security of personal information about you and to prevent unauthorized or unlawful processing of personal information and the accidental loss, destruction, or damage to personal information. These measures include internal reviews of our data collection, storage and processing practices and securing measures (Strong password protection and in certain areas industry standard SSL-encryption to protect data transmissions), as well as physical security measures to guard against unauthorized access to systems where we store data.  Only authorized individuals have access to the information provided by our users.

However, data transmissions over the Internet and methods of electronic storage are not 100% secure. Consequently, we cannot guarantee or warrant the security of any information you transmit to us and you do so at your own risk.  If Solas Health learns of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps.

Third Party Features, Services, Links, and Apps

Our Service includes various third party features services and apps, including but not limited to social media features, such as the Facebook “Like” button, the “share” button, or interactive mini-programs like our “self-assessment” that run on our service from other providers. These third party features may collect your IP address and which page you are visiting on our site, and may set a cookie to enable the Third Party Features, Services, and Apps to function properly. Third Party Features, Services, and Apps are either hosted by a third party or hosted directly on our Service. Your interactions with these Third Party Features, Services, and Apps may be governed by the privacy policy of the company providing the Third Party Features, Services, and Apps, and you are responsible for viewing that company’s relevant privacy policy.

Third Party Features, Services, and Apps may also support functions that require that you disclose certain personal information given your choice of participation. This information is collected in many different ways such as: forms, surveys, subscribing or unsubscribing to mailings, and correcting or updating personal information and is only used for the purpose in which it was collected. Third Party Features, Services, and Apps may also collect sensitive information, such as financial information (credit card) to process purchases for products or services.

Our Service includes links to other websites whose privacy practices may differ from ours. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Children

The Solas Health website is not intended for children under 13 years of age.  Consistent with the Federal Children’s Online Privacy Protection Act (COPPA), Solas Health will never knowingly request personally identifiable information from anyone under the age of 13.  If we discover that a child under the age of 13 has provided us with any personally identifiable information, we will delete that information from our systems.

Changes To This Privacy Notice

Solas Health reserves the right to revise, modify, or update this Policy at any time. We will notify you about material changes in the way we treat personal information by placing a prominent notice on our site.  Such changes will be effective upon posting by Solas Health.  You agree to be bound to any changes to this Website Privacy Policy when you use the Solas Health website after any such modification is posted. It is therefore important that you review this Website Privacy Policy each time before accessing our website to ensure that you are updated as to any changes.

Contact Us

If you have a privacy concern regarding Solas Health, or this notice, please complete a request for assistance by emailing [email protected] or you can write to us by mail at:

Attention: Information Technology Department

Solas Health, Inc.

285 Olmsted Blvd

Suite 1

Pinehurst, NC 28374

Change Log:

1/1/2021 – Published Solas Health Website Privacy Statement